Features: display waiting times – live and without an app
GraceFlow shows waiting visitors the current wait directly on their own phone: as a traffic-light status (on time, slight or larger delay) and as the delay in minutes. Your team only maintains the current delay – the digital waiting room does the rest.
Live waiting times by SMS link
You simply add your personal status link to your existing appointment confirmation – by SMS from your system, by email or as a QR code at reception. That’s all it takes.
Personal start-time forecast
Based on the booked appointment, GraceFlow calculates the expected start for each waiting visitor.
No app, no login, no installation
Waiting visitors open a web link in their browser – on any smartphone, tablet or computer. No installation, no sign-up, no password. That means it also works for people who don't install apps.
Works before you even leave
Knowing the current delay before setting off means arriving correspondingly later. That eases pressure on the waiting area – unlike an on-site screen, which only those already there can see.
Anonymous display mode
Show delays as a range instead of exact minutes when your business prefers not to communicate precise figures.
Analytics
Understand delay patterns, peak times and visitor volume with built-in analytics and CSV exports.
Swiss made. No compromises.
Built for Switzerland and the DACH region – with support that speaks your language.
Ready for the next step?
Check the pricing or start for free – no credit card required.