The digital waiting area – for practices, studios and consultancies
GraceFlow is the digital waiting room by link instead of app: waiting visitors see the live status and the delay in minutes – no installation, no integration with your practice software, no extra work for your team.
Everything your digital waiting room needs
From live displays to analytics, GraceFlow covers the complete waiting-area workflow for practices, studios and consultancies.
Live waiting times by SMS link
Waiting visitors see the current delay through a personal link, with no app installation and no login.
Personal start-time forecast
Based on the booked appointment, GraceFlow calculates the expected start for each waiting visitor.
Shifts with automatic reset
Define mornings and afternoons as separate shifts and delays reset automatically at the start of each shift.
Absences and notice banners
Record absences and add custom notices so waiting visitors receive timely information.
Anonymous display mode
Show delays as a range instead of exact minutes when your location prefers not to communicate precise figures.
Analytics
Understand delay patterns, peak times and visitor volume with built-in analytics and CSV exports.
Benefits for everyone involved
For your team
- Fewer calls from waiting visitors
- Fewer discussions about waiting times
- Faster communication with no extra work
For waiting visitors
- Transparency about current progress
- Better planning for the day
- Less stress in the waiting area
For your location
- A calmer waiting area with informed visitors
- Measurable results in the analytics dashboard
- A professional, modern presence
~3 min
saved per avoided call
(illustrative figure)
0 min
no extra effort with the planned system integration
(planned)
< 15 min
from registration to going live
(target value)
Transparent pricing
No setup fee and no hidden costs. Every plan can be cancelled monthly.
Prices exclude VAT · Guided onboarding by GraceFlow
Frequently asked questions about the digital waiting room
What is a digital waiting room?
A digital waiting room keeps waiting visitors informed about the current state of their appointment without them having to sit in the waiting area. GraceFlow keeps this deliberately simple: waiting visitors receive a personal link (for example by SMS) and see the live traffic-light status of their practitioner along with the current delay in minutes. Unlike queueing apps, no app installation is needed, and unlike waiting-room screens, no on-site hardware is required – a smartphone browser is enough.
Does GraceFlow need to be connected to our practice software?
No. GraceFlow works without any integration into practice information systems or other software: your team sets the current delay in a few clicks, and GraceFlow does the rest. That means rollout without an IT project, regardless of which software you otherwise use. An optional system integration is planned, but it is not required for operation.
Do waiting visitors have to install an app?
No. Waiting visitors simply open a web link – for example from the appointment confirmation they received by SMS. The status page works in any current browser on smartphones, tablets or computers, with no installation, no login and no sign-up. The page updates automatically in real time; there is no need to reload it.
How much effort does it take day to day?
The effort is deliberately low. Your team updates the current delay in just a few clicks: select the person, set the delay – done. There is nothing to install and no ongoing maintenance. The status page then updates itself, and waiting visitors see the change immediately. You simply adjust the status whenever the waiting time changes in your practice.
How much does GraceFlow cost?
GraceFlow comes in three plans: Free (free of charge, for small locations), Standard (CHF 59 per month, or CHF 49 per month with yearly billing) and Premium (CHF 129 per month, or CHF 99 per month with yearly billing). All prices are in Swiss francs and exclude VAT. There is no setup fee, and every plan can be cancelled monthly.
Where is the data stored and which data protection law applies?
GraceFlow runs on Google Cloud Platform infrastructure in the Switzerland cloud region (Zurich, europe-west6); the application data is stored in Switzerland. The applicable law is the Swiss Federal Act on Data Protection (FADP). The operator is GraceBit AG, headquartered in Nürensdorf, Switzerland. Details – for example on processors and support-related access – can be found in the privacy policy at graceflow.ch/datenschutz.
Didn’t find your question? Contact us
Built for Switzerland
GraceFlow is a solution by GraceBit AG, headquartered in Nürensdorf, Switzerland. Prices are in Swiss francs, the application data is stored in the Switzerland cloud region (Zurich), and the applicable law is the Swiss Federal Act on Data Protection (FADP) – you can find the details in the privacy policy.
Request a demo
We will show you GraceFlow personally and set up your location free of charge. Send us a message and we will reply within one business day.