No more “How much longer?”
| Practitioner | Scheduled | New | Status |
|---|---|---|---|
| Dr A. Example | 13:45 | 13:45 | On time |
| Dr L. Steiner | 14:00 | 14:15 | +15 min |
| Med. pract. S. Roth | 14:30 | 15:08 | +38 min |
People waiting see when it starts
The live display calculates the expected start from the booked appointment and updates itself.
Simulated preview. Your real live display carries your logo and your practitioners.
- One link, no downloadOn any device – no app, no password.
- Personal start forecastCalculated from the booked appointment.
- Alert on every changeWhatsApp, Telegram or push – without keeping the page open.
- Anonymised modeA time range instead of exact minutes.
One value in administration – everyone waiting sees it
Your team reports the delay once. GraceFlow does the rest.
Report delay
+15 min
One value in administration
Move the slider
Everyone waiting sees it
| Practitioner | Scheduled | New | Status |
|---|---|---|---|
| Dr A. Example | 13:45 | 13:45 | On time |
| Dr L. Steiner | 14:00 | 14:15 | +15 min |
| Med. pract. S. Roth | 14:30 | 15:08 | +38 min |
- Time slots and shiftsMorning and afternoon kept separate.
- Absences and seriesHolidays and free half-days entered once.
- TV modeThe same display in large format in the waiting area.
Fewer calls at reception, a calmer waiting area
Efficiency gain
CHF 400
per month
GraceFlow Pro
CHF 64
per month (CHF 768/year), billed annually
Illustrative example, not a guaranteed outcome. Actual figures depend on business size and usage.
How we calculate
- ~10
- calls avoided per day
- > 10 hrs
- regained per month
Assumption: 10 calls at approx. 3 minutes each per day, at staff costs of CHF 40 per hour – GraceFlow Pro costs CHF 64 per month, billed as CHF 768 per year in advance.
< 15 min from registration to going live (target value)
For management
from PremiumYou see where the waiting time comes from
The analysis shows on which weekdays and hours the delay builds up – the basis for scheduling appointments differently.
| Weekday | 08 | 09 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Mon | little delay | moderate delay | moderate delay | a lot of delay | little delay | no delay | little delay | moderate delay | moderate delay | a lot of delay | moderate delay |
| Tue | moderate delay | a lot of delay | very high delay | very high delay | moderate delay | no delay | little delay | moderate delay | a lot of delay | a lot of delay | moderate delay |
| Wed | moderate delay | a lot of delay | a lot of delay | moderate delay | little delay | no delay | no delay | no delay | little delay | little delay | no delay |
| Thu | little delay | moderate delay | moderate delay | a lot of delay | moderate delay | little delay | moderate delay | a lot of delay | a lot of delay | a lot of delay | a lot of delay |
| Fri | moderate delay | moderate delay | a lot of delay | a lot of delay | moderate delay | little delay | little delay | moderate delay | moderate delay | moderate delay | little delay |
- Delay load
- 6.5 hrs/week
- Highest peak
- Tue 10–11
Transparent pricing
No setup fee and no hidden costs. Every subscription is billed annually and can be cancelled at any time, effective at the end of the current contract year.
Free
Free· A free starting point for sole practitioners- Up to 1 specialist
- Anonymised display mode
- QR code
Basic
For single businesses with their own public page
CHF 588 / year, billed annually
- Up to 1 specialist
- Custom branding
- Anonymised display mode
- Shifts and time windows
- Notice banner
- QR code
- specialists links
Pro
For businesses with several practitioners
CHF 768 / year, billed annually
- Up to 3 specialists
- Shifts and time windows
- Absences
- Notice banner
- Display window
- Anonymised display mode
- Custom branding
- QR code
- specialists links
- Push notifications
Premium
For larger teams that need automation and reporting
CHF 2'148 / year, billed annually
- Up to 10 specialists
- Shifts and time windows
- Absences
- Notice banner
- Display window
- Anonymised display mode
- Custom branding
- QR code
- specialists links
- Analytics
- CSV export
- Push notifications
- Waiting room / TV mode
- Personal support
Enterprise
· Multiple accounts under one individual agreement- Individual terms
- Personal onboarding
Prices exclude VAT
Frequently asked questions about GraceFlow
What is a digital waiting room?
A digital waiting room keeps waiting visitors informed about the current state of their appointment without them having to sit in the waiting area. GraceFlow keeps this deliberately simple: waiting visitors receive a personal link (for example by SMS) and see the live traffic-light status of their practitioner along with the current delay in minutes. Unlike queueing apps, no app installation is needed, and unlike waiting-room screens, no on-site hardware is required – a smartphone browser is enough.
Does GraceFlow need to be connected to our practice software?
No. GraceFlow works without any integration into practice information systems or other software: your team sets the current delay in a few clicks, and GraceFlow does the rest. That means rollout without an IT project, regardless of which software you otherwise use. An optional system integration is planned, but it is not required for operation.
Do waiting visitors have to install an app?
No. Waiting visitors simply open a web link – for example from the appointment confirmation they received by SMS. The live display works in any current browser on smartphones, tablets or computers, with no installation, no login and no sign-up. The page updates automatically in real time; there is no need to reload it.
How much effort does it take day to day?
The effort is deliberately low. Your team updates the current delay in just a few clicks: select the person, set the delay – done. There is nothing to install and no ongoing maintenance. The live display then updates itself, and waiting visitors see the change immediately. You simply adjust the status whenever the waiting time changes in your practice.
How much does GraceFlow cost?
GraceFlow comes in four plans: Free (free of charge, permanently, for a single location with one professional), Basic, Pro, and Premium. You'll find the current prices in the pricing overview on the website; in the admin area, Subscription shows what your current plan costs and which features the other plans include.
There is no setup fee. All paid plans are billed annually in advance (prices in Swiss francs, plus VAT) and can be cancelled at any time, effective at the end of the current contract year.
Where is the data stored and which data protection law applies?
GraceFlow runs on Google Cloud Platform infrastructure in the Switzerland cloud region (Zurich, europe-west6); the application data is stored in Switzerland. The applicable law is the Swiss Federal Act on Data Protection (FADP). The provider is GraceBit AG, headquartered in Nürensdorf, Switzerland. Details – for example on processors and support-related access – can be found in the privacy policy at graceflow.ch/datenschutz.
Will waiting visitors arrive too late if we catch up on the delay?
No. GraceFlow deliberately calculates the displayed time conservatively: when the delay is shown as a time range, the live display always states the start of the range, never its end. In the worst case, someone waits a few extra minutes in the waiting area – never the other way round. In addition, under Settings → Status configuration, for orange and red you can set your own “Arrive later” recommendation and deliberately set it lower than the actual delay, as a buffer in case your team catches up. If your practice catches up on the delay, the live display updates immediately.
Didn’t find your question? Contact us
Request a demo
We will show you GraceFlow in a personal demo and answer your questions. Send us a message and we will reply within one business day.
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